Billing Policies

1.The initial setup fee and first month’s service fee are required as payment for all new account orders from new Resellers. The setup fee is non-refundable. All new Resellers are required to submit a signed copy of the Reseller Agreement and to agree online to the Applicable Resell Service Additional Terms and Conditions for each product they purchase.

ModelServ Hosting Reseller Agreement and Product Terms of Use

1.Orders from new Resellers are generally configured within one (1) business day following the receipt of 1) a signed copy of the Reseller Agreement, 2) online agreement to the Applicable Resell Service Additional Terms and Conditions for each product they purchase and 3) required prepayment amount or receipt of a signed copy of the Billing Authorization Agreement.

2.All payments should be posted in United States dollars.

3.Payment for services can be made using Visa, American Express, Master Card or Discover credit cards through PayPal®.. ModelServ also accepts International Money Orders, Money Orders, wire transfers and business or personal checks. Please include your Customer ID on all payments or correspondence with our office. Payments can be sent directly to:

ModelServ
c/o Digital Runway Inc.
PO Box 36746
Los Angeles, CA 90036

4.If paying for services with a credit card, the customer must also aggree to the terms and services of PayPal®.

5.Once an order has been processed, the account configuration information and
first invoice will be sent to the customer directly via e-mail.

6.If a Reseller orders a new account (which is associated with a monthly recurring charge) after the first day of the month, ModelServ will prorate the first month’s service fee. Only the first month’s fees are prorated. All monthly service charges thereafter are billed for the entire month and are not prorated upon cancellation.

7.All accounts are billed according to the calendar month. Terms are set at N/20, or net amount due within 20 days of billing. Resellers are invoiced at the beginning of the month. The invoice is received via e-mail (no paper copy of the invoice will be sent). The payment is due no later than the 20th day of the month in which the invoice is sent.

8.If the customer is paying with a credit card, the credit card will be charged through PayPal® on or around the 10th of the month. For those credit cards that are not cleared on the 10th, a second billing attempt will take place on or around the 20th. If the customer is paying with other methods (money order, check, etc), payment should be received at the Verio office specified on the invoice.

9.A $15.00 service charge will be applied for all invalid credit card information and/or returned checks.

* Service Charges

10.Balances not paid by the 20th of the month in which the invoice is dated will be considered past due. Accounts that are past due may be disabled at our discretion. However, Resellers are notified (based on provided contact information) and given a predetermined time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, the customer must pay a $25 service charge plus the full amount of the outstanding balance on the account before the account will be activated.

Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a $10.00 late payment fee. Any questions relating to billing or past due issues may be directed to our Customer Service Staff.

11.Account reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover a bona-fide error on the part of Verio and notify Verio of this error, such error can be corrected. However, if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.